Imperial College Confident in Alamein


In the first in a series of occasional features, Alamein asks an end-user to give a glimpse into their work and home and work life.

 

Mike Pyett, Facilities Manager for Imperial College Healthcare NHS Trust, works with DHL to provide transport for the safe and efficient delivery and collection of non-emergency patients from medical appointments. To provide a clear communication channel and accurate tracking details, DHL uses the Alamein MNTS service – a system that has been tailored to suit their exact requirements that combines user-friendly functions, satellite communication and 24/7 real-time reporting whilst seamlessly integrating with existing backroom technology.

 

Name

Mike Pyett

Company

Imperial College Healthcare NHS Trust

Job title

Facilities Manager

Length of service

23yrs

Alamein benefits

“The main benefit that the Alamein technology brings to me is one of confidence… confidence that when I am questioned about vehicle activity or patient journey details I can rely that the information will be readily available, ‘real time’ and accurate.”

 
What’s the best thing about your job?

I like the variety in my job and the people I work with and come into contact with, everyday is totally different.

What is your most pressing issue today?

Trying to verify invoice information to get them paid against a strict deadline, no, just been moved off that to concentrate on accommodation and transport for staff affected by adverse weather conditions.

What is a typical day like for you?

Predictably unpredictable! No 2 days are the same.

If you could wave a magic wand what would you change and why?

Nothing! Am happy with things as they are… if the job or life was easier it would be far less interesting - you should always be very careful what you wish for!

Name one mistake or experience that you learnt from most, and how did you resolve it? 

If there is an issue to resolve then resolve it and don’t be afraid to ask for
help if you need it.

If there is one bit of advice you would give to an apprentice just starting in your position what would it be? 

Don’t be afraid to make a decision, right or wrong it doesn’t matter just make the decision and if it turns out to be wrong then learn from it.

 Who is your favourite comedian?         

Groucho Marx

What is the last book you read?            

‘Pigs Might Fly’ – Biog of Pink Floyd

What was the first album you bought (and are prepared to admit to)?

Are You Experienced’ by The Jimi Hendrix Experience

What’s the best car you ever had / have?            

2.5 ltr V6 Honda powered Rover Sterling (guzzled petrol but went like a rocket…)

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Alamein's  MNTS application has given our staff complete control of their working environment. This has led to much greater productivity,  growing our capacity by 20% without increasing our workforce and reducing our call volumes by 60% overnight.
 
Thomas Gilder, Trident Heritage.
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